Delivery Errors and Right to Withdrawal

Warranties and Defects

The Supplier warrants subject to the other provisions of these Conditions that upon delivery:
•  It is legally entitled to sell the Goods to the Customer;
•  The Goods will correspond with the Order or the products’ published specifications; and
•  The Goods will be of reasonably satisfactory quality.
The Customer's only remedy in respect of a breach of the warranties will be repair or replacement of the Goods or a refund of the Price, and only if:
•  The Customer informs the delivery driver of the defect or immediately telephones the Supplier at its usual office and gives written notice of the defect to the Supplier within 2 (two) days of the time when the Customer discovers or ought to have discovered the defect where it is a latent defect; and
• The Supplier is given a reasonable opportunity after receiving notice of examining the Goods and the Customer (if asked to do so by the Supplier) returns the Goods to the Supplier’s place of business at the Supplier’s expense for the examination to take place there.
The Supplier will not be liable for any defects caused by wilful damage, negligence (other than that caused by the Supplier, its agents or employees), fair wear and tear, alterations or repair of the Goods without the Supplier’s prior written approval, incorrect storage, applications, movement or installation or those notified to the Supplier more than 12 (twelve) months after delivery.
The Supplier shall not be responsible for the cost of removing any defective Goods from any place where they are installed or fixed nor making good the place after removal or for the cost of installing or fixing or re-financing any repaired Goods unless this has been previously agreed with one of the directors of the Supplier.
All warranties, conditions, guarantees and representations that may be implied by statute, common law or otherwise are hereby excluded by the Supplier to the fullest extent permitted by law.

Returns and Cancellations

It is at the Supplier’s sole discretion to accept or reject the return of Goods which have been incorrectly ordered, over ordered or are surplus to the Customer’s requirements. If the Supplier decides to accept the return of such Goods the Supplier reserves the right to charge the Customer all reasonable expenses incurred in collecting the Goods and re-stocking them (a restocking charge).
The Supplier will not accept the return of Goods which are liable to deteriorate or expire rapidly.
All Goods returned to the Supplier must be in the same condition as when they were sold to the Customer and where applicable they must be in their original packaging and remain unopened.
Any Goods returned to the Supplier must be accompanied by an invoice or other proof of purchase so that credit or a refund can be issued.
Except where a Consumer Customer has a right to cancel an Order made at a distance or is otherwise exercising his or her statutory rights, it is at the Supplier’s sole discretion to accept or reject the cancellation of any Order after the Supplier has accepted the Order.  
The Supplier will not accept the cancellation of an Order where the Goods to be supplied are specially made or obtained.     
The Supplier reserves the right to recover all reasonable costs and charges incurred in respect of any cancelled Orders.
If the Customer changes its Order and the Supplier accepts the change, the Supplier will be entitled to recover from the Customer any unavoidable losses that it suffers as a result of the change.  The Supplier also reserves the right to alter the Delivery Date and the Price to take account of the change.